Prioritizing Safety First

Treating people right has always been our ethos, never a tagline. So when there is a risk to our Infotech family and our customers, we take every essential step to ensure we are prioritizing safe, healthy environments. Like all organizations, we are adjusting to a number of unique situations introduced by the COVID-19 outbreak. Infotech is currently implementing our business continuity plans that are designed to help us continue to serve all of our clients even during unexpected times like this.
HERE'S WHAT WE'RE DOING

Ensuring Employee Safety

Infotech is operating on the recommendations of the CDC, World Health Organization (WHO), and other leading health organizations. As such, we have transitioned our employees to remote work until further notice. This is essential to the nationwide attempt to flatten the curve through smart social practices. Additionally, it’s important to note that:

  • Infotech is no stranger to remote work. We have always supported remote employees and have the infrastructure in place to go fully remote without a high degree of challenge.
  • Working from home is not required at this time, but is strongly encouraged.
  • During our remote work period, Infotech headquarters will be staffed with essential employees from IT, operations and customer support.
  • For employees who choose to work in our facility, we have drastically increased our already stringent cleaning throughout the building.

Embracing Virtual Meetings to Support Less Travel

Travel is core to how we conduct business. During the coronavirus outbreak, we are limiting travel. To help ensure containment plus employee and customer health, all but the most essential travel will be halted. In addition, we will not be attending our typical slate of trade shows and conferences. Until further notice, we are transitioning on-site meetings, implementations and any trainings with our customers to virtual experiences. Infotech has the tools in place to keep projects moving forward through virtual platforms to maintain business as usual while prioritizing safety.

Customer Support Hours & Availability

Our customer support team is fully operational and ready to take your call or email. Please note we have reduced the number of customer support staff working on site at Infotech in our effort to support social distancing. We always focus on maintaining a level of excellence in customer support, and we will continue to do so even as our team adjusts to providing the majority of our support remotely. Support hours can be found here.

Compassion & Responsibility

We believe that these measures are part of our shared responsibility to combat the COVID-19 outbreak. Over the next several weeks, not everything is going to go as planned. We will learn a lot. But in between the chaos and uncertainty is an opportunity to come together in compassion during an epidemic that affects everyone from every walk of life. Our final recommendations:

  • Be kind - many are anxious and a harsh word helps nobody.
  • Be smart - ask yourself if sticking to your routine is worth potentially risking the health of your life and others’ lives.
  • Be safe - wash your hands, practice social distancing, don’t incite panic.
  • Be human - our reaction to uncertain times like this is important. Reach out to your friends, family, and coworkers who may be feeling isolated or in need of support.
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