Bid Express®
Support Hours:
Monday – Friday, 8:00 a.m. – 6:30 p.m. ET
Holiday Hours:
For holiday support hours, view our Service Levels page
The Bid Express at bidx.com support team can be reached by:
- Email: bidx.support@infotechinc.com
- Call toll free: +1 (888) 352-BIDX (2439)
- Option #1 for vendors
- Option #2 for agency members
- Or visit our Bidx.com Knowledge Center to learn more
The Bid Express at bidexpress.com support team can be reached by:
- Email: bidexpress.support@infotechinc.com
- Call toll free +1 (888) 352-2439
- Option #1 for vendors
- Option #2 for agency members
- Or visit our Bid Express Knowledge Center to learn more
Need help with licensing or renewals?
Through participating surety agencies, Infotech’s bidding services are able to offer online bid bond verification. Learn more about bid bonds here.
Here are the surety agencies we currently partner with:
Surety 2000
Contact: Lisa Deatherage
Telephone: (800) 660-3263
Email: help@surety2000.com
Tinubu (Formerly SuretyWave):
Telephone: +1 800 989 6417 / +1 818 783 3460
Email: supportBA@tinubu.com (formerly support@suretywave.com)
Appia®
Support Hours:
Monday – Friday, 8:00 a.m. – 6:30 p.m. ET
Holiday Hours:
For holiday support hours, view our Service Levels page
The Appia service support team can be reached by:
- Email: appia.support@infotechinc.com
- Calling toll free +1 (888) 352-2439, option #3
- Or visit our Appia Knowledge Center to learn more
Need help with licensing or renewals?
Signet®
Support Hours:
Monday – Friday, 8:00 a.m. – 6:30 p.m. ET
Holiday Hours:
For holiday support hours, view our Service Levels page
The Signet service support team can be reached by:
- Email: signet.support@infotechinc.com
- Calling toll free +1 (888) 352-2439, option #5
- Or visit our Signet Knowledge Center to learn more
Doc Express®
Support Hours:
Monday – Friday, 8:00 a.m. – 6:30 p.m. ET
Holiday Hours:
For holiday support hours, view our Service Levels page
The Doc Express service support team can be reached by:
- Email: docexpress.support@infotechinc.com
- Calling toll free +1 (888) 352-2439, option #4
- Or visit our Doc Express Knowledge Center to learn more
Need help with licensing or renewals?
AASHTOWare Project™
Support hours:
Monday – Friday, 8:30 a.m. – 8:00 p.m. EST*
Holiday Hours:
For holiday support hours, view our Service Levels page
The Doc Express service support team can be reached by:
- Email: docexpress.support@infotechinc.com
- Calling toll free +1 (888) 352-2439, option #4
- Or visit our Doc Express Knowledge Center to learn more
The AASHTOWare Project™ support team can be reached by:
Submitting an online support request: This link will take you to our aashtowareproject.org Customer Support Portal (CSP) login page, which requires returning users to login and provides login instructions for new users.
- Emailing customer.support@infotechinc.com
- Calling +1 (844) 915-2655
Infotech’s goal is to respond to all support requests within two business hours of the initial request. The mission of the support team is to resolve our customers’ support requests within one to two business days of receipt, with the understanding that many complex requests may require more time for duplicating, testing, research, and consulting before resolution. Check the support section on the aashtowareproject.org website for more information.
Issue Tracking Priority Definitions for AASHTOWare Project™ products
Responding to your needs quickly is important to us. To ensure that the most pivotal issues are being addressed, Info Tech has developed the following terminology to categorize support requests.
- CRITICAL: Very Important; agencies in implementation or in production; prevents licensee from completing implementation of software.
- HIGH: Important; A major inconvenience but does not stop critical business progress.
- MEDIUM: A definite issue but does not stop business progress; can work around.
- LOW: A nuisance to business procedures; can work around.
Mobile Inspector® for Appia®
Support Hours:
Monday – Friday, 8:00 a.m. – 6:30 p.m. ET
Holiday Hours:
For holiday support hours, view our Service Levels page
The Mobile Inspector support team for the Appia service can be reached by:
- Email: appia.support@infotechinc.com
- Call toll free +1 (888) 352-2439, option #2
- Or visit our Knowledge Center to learn more
AASHTOWare Project™ Estimator
Support hours:
Monday – Friday, 8:30 a.m. – 8:00 p.m. ET
Holiday Hours:
For holiday support hours, view our Service Levels page
The AASHTOWare Project Estimator™ support team can be reached by:
- Emailing customer.support@infotechinc.com
- Calling +1 (844) 915-2655
AASHTOWare Project FieldManager™
Support hours:
Monday – Friday, 8:30 a.m. – 8:00 p.m. ET
Holiday Hours:
For holiday support hours, view our Service Levels page
The AASHTOWare Project FieldManager™ support team can be reached by:
- Emailing customer.support@infotechinc.com
- Calling +1 (844) 915-2655
Mobile Inspector® for AASHTOWare Project™
Support Hours:
Monday – Friday, 8:30 a.m. – 8:00 p.m. ET
Holiday Hours:
For holiday support hours, view our Service Levels page
The AASHTOWare Project™ support team can be reached by:
- Emailing customer.support@infotechinc.com
- Calling +1 (844) 915-2655
Submitting an online support request: This link will take you to our aashtowareproject.org Customer Support Portal (CSP) login page, which requires returning users to login and provides login instructions for new users.